We have detected a problem with you

We have detected a problem with your Amazon SES sending that has put your account on probationary status in region US East (N. Virginia). You can continue to send normally for now, but if you do not fix the problem(s) described below, your account will be suspended. If you wish to appeal this probation, please respond to this email with details of how you will fix this problem.

We have provided details of the problem below, and you should fix the problem before you send the number of emails indicated. If the issue has not improved by the end of the allotted sending, your account will be suspended. Also, if your problematic metric exceeds certain thresholds, we will suspend your account immediately.

If you feel that you have fixed the problem before you have sent the number of emails indicated, please email ses-enforcement@amazon.com to let us know. We will be happy to consider lifting your probation sooner, but you should make sure that you have truly fixed the underlying problem because your account may be suspended for repeated incidents of the same issue. Also keep in mind that you do not need to inquire regarding whether you are still on probation, because you will either hear from us that your probation has been lifted, or that your account has been suspended because the issue has persisted after you have sent the allotted number of emails.

  *Unacceptably High Complaint Rate: You received complaints on 80 of the last approximately 13,000 email messages you sent to ISPs that report complaints to Amazon SES.
    *This issue must be fixed within the next 98,000 emails you send.

For instructions on how to handle Probations and Suspensions due to Bounces, Complaints, or other issues, please see the Enforcement FAQs in the Amazon SES Developer Guide at http://docs.aws.amazon.com/ses/latest/DeveloperGuide/e-faq.html .

We also recommend that you read the Amazon SES Email Sending Best Practices guide at http://media.amazonwebservices.com/AWS_Amazon_SES_Best_Practices.pdf .

Thanks for your prompt attention to this matter.

Sincerely,

The Amazon SES Team