Equity customer is the value of the customer's company can put their entire life.For example, a customer spends $one million a month for vinamilk vnd products, so we can reach 120 thousand / year. 3 years later, if the customer to vinamilk 150 thousand / year, how to calculate the guests bring high 10 thousand / month.In this note we say, when we lose a customer (because it may), so that they will not come back, we just lost $one million a month to a more terrible is the money he devoted himself to the supermarket.
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