A JD Power survey revealed a drop in overall customer satisfaction in the market.
JD Power has released its report on customer satisfaction through car insurance companies. What the 2016 JD Power auto insurance US researchers revealed that customers are not satisfied with the insurer. Feel customer satisfaction is declining overall.
This study measured customer satisfaction using a scale of 1,000 points, divided into five elements.
These five elements-in the order important- are: interaction, policy services, pricing, and billing processes and information policy. Car insurance companies have been unable to maintain the same level of customer satisfaction achieved in the past two years. The industry has improved in two consecutive years. Now, it has experienced a decline in the overall measure.
JD Power study also pointed out the biggest reason for the decline. The customer is not satisfied with the price increase, they face. Price increases caused the biggest decline in customer satisfaction in this study.
The customer satisfaction with auto insurance companies in the study recorded 818 points in 2015.
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