A reservation is the agreement between the hotel guests to rooms and facilities available at the hotel on a point in the future. Or can understand, possible is the agreement between the hotel guests in which hotels have to spend specific time that require to use during their stay in the hotel.Accepting reservations is getting work, prepare and analyze the requirements of the room for your personal or group bookings. Information to determine the of the room, the number, duration of stay, special requests and billing documents. Offices to receive bookings due to the booking officer at the front desk or in parts sales and marketing execution.In Vietnam there are now 2 types of forms of possible common is direct bookings and reservations.Direct bookings can also understand is sort of possible guarantee is an agreement to keep hotel and, under which Hotels must ensure to keep the room for guests to check-out time of day by day going. If not using the room and are not cancelled, according to the regulations of the hotels, the guest must pay the money for hotels.For direct bookings can winning the room directly with the hotel or bookings through the intermediary agent like traveling, travel agents, airlines, tourist information center or guests can make reservations through the central reservation of the hotel group. This centers receive the request of reservation and distribution for hotels in its system. Guests are provided with free phone numbers of corporations should have easy contact with the hotel.Direct bookings made through:-Amount of the first payment (Prepayment)-Deposit (Deposit)-Credit Card (Credit card)-The travel agents, the company has contracts with hotelsIndirect bookings or reservations cannot be guaranteed is the registered place that hotel only reservations for hotels in between a certain time, depending on the regulations of each hotel (usually 18.00) on to their customers. After that if not, the hotel has the right to cancel the room and provide for other guests.Online bookings can be placed through phone, fax, email and the internet. In the era of information technology, coogn like to learn 1 tourist destination, the fastest approach, the most convenient of visitors is through the internet. The catch is this, many tourist spots, travel companies were investing in the promotion of its image through the internet in many forms is rich and diverse. Customers can search in many domestic and international reservations:to help customers find the room and booking the best and fastest.The process of receiving hotel booking:-Step 1: get the booking request. Upon receipt of your booking request (directly or indirectly), staff must record these reasons, complete the following information:+ Guest name (name), the name subscribers+ Address, phone number or fax of the possible+ Number of guests traveling in the convoy+ Hours on the night of arrival and stay+ The number of rooms and room type+ The price and form of payment+ The Booking Type (secured or not secured).+ Special requests of the guests (if any).-Step 2: determine the likely response of the hotel.-Step 3: agreement and convince the reservation with.-Step 4: Hotel confirmed the booking.-Step 5: save the information possible.
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