REFERENCES 1. Research evaluation methods Competitiveness mobile services - Dr. Nguyen Dang Quang & MA Tran Xuan Khai 2. Document Analysis and processing of data by SPSS - Tran Quang Trung & Training Huainan 3. Analysis of production and business activities - MSc. Duong Nguyen Yuanming. 4. Customer Care - MSc. Ho Thi Than. 5. Human Resource Management - MSc. Tran Van Manh. 6. Internal documents of the Chamber of sales and marketing plan 7. Some internship report, thesis siblings lock before: 8. Some related website: - www.vietnamnet.vn - www.xahoithongtin.com - www.vnexpress.net - www.saga.vn - www.vneconomy.vn
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