KR1: Improve My Bu'S overall CSAT in all touch points greater than 85%, while exceeding company-wide standard during the performance year. <br><br>KR2: Improve My Bu'S specific CSAT on product quality from previous year at least 80% by end of 2020, while exceeding company-wide standard during the performance year. <br> (CSAT company-wide standard will be provided by Customer team by 16 Mar 2020)
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