The balanced score card is the administration tool was Robert s. Kaplan and David Norton teamed mentioned and developed in the early years of the 1990s and create seismic in the scientific management. Through four aspects: financial, customer, internal processes and learning & development. This approach not only helps the Organization interpreting the business strategy of the Organization into a group of indicators measuring the critical activities, link strategy with operations but also create much more value in the future.
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