So the company can create loyalty with customers, the company performs the following activities:-After the company ended a travel program, the company took the feedback from customers. The company appreciates from the remarks of customers, to listen to complaints from clients to draw the lessons of experience. The company often made the survey forms, collect your feedback, ask directly at tourists. The company sincerely accept apology, compensation for guests if needed. -To build and the relationship with customers, the company has implemented a number of measures to develop the relationship, the special occasion gifts, promotional forms, send the customer a new travel program or the traditional tour.
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