other ITSM frameworks [edit] other frameworks for ITSM and overlapping discipline including Business Process Framework (eTOM) is a process framework for telecommunications service providers. COBIT (Control Objectives and Related Information Technologies) is an IT governance framework that identified control objectives, metrics and maturity models. Recent editions have associated the name selected control objectives for establishing ITSM processes. FitSM [5] is a standard for service management mild. It contains a number of sections, including eg requirements can inspect and document templates, published under Creative Commons licenses. the basic framework of it is in large part consistent with ISO / IEC 20000. ISO / IEC 20000 is an international standard for management and IT service providers. its process model has many similarities with the ITIL version 2, as BS 15000 (the predecessor of ISO / IEC 20000) and ITIL are interconnected up to version 2 of ITIL. ISO / IEC 20000 define the minimum requirements for a "service management system" effectively (SMS). The compatibility of the SMS to the ISO / IEC can be audited and organizations can achieve an ISO / IEC 20000 of their SMS for a defined scope. Ministry of Finance [6] (Microsoft Operations Framework) includes, in addition to a general framework of the service management function, guidance on service management based on Microsoft technologies. Tools for ITSM [edit] Implementing ITSM processes within an organization, especially the processes that have many job control, could significantly benefit from being supported with tools section dedicated software [7] ITSM tool is often advertised as ITSM suites, which support not one, but a whole set of ITSM processes. At their core is usually a task management system for handling incidents, service requests, problems and changes. They usually also includes a tool for a database configuration management. The ability of these suites to enable easy link between these incidents, service requests, problems and change records with each other and with the records from the CMDB configuration items, can be a great advantage. ITSM tool is also commonly known as ITIL tools. More than 100 engines or ITIL ITSM tool is claiming. [8] software providers, which ITSM tool implementation are defined functional requirements to support a set of ITIL processes, obtain official approval, allowing them to use the trade mark Axelos and an "ITIL process compliant" logo, according to ITIL Software Endorsement program Axelos'. [9]
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