the front office is a critical process needs of a hotel. A method in the process of competition with many other competitors in the industry. Along with that, customers get the information you need about the area, guided tour of the facilities and other information related to the local market.On the other hand, we can see the front office staff is the face of the hotel in General and particular prestige, leaving sympathy, satisfaction to the customer first. Create the binding between the client and the hotel, the prestigious great brand, created for the Crown plaza hotel thanks to the front office area. Hotel Crown Plaza Hanoi has used the contact center of foreign guests to provide after sales service support help.
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