So the company can create loyalty with customers, who have participated in the program. The company performs the following activities:-After the company ended a travel program, the company has asked for feedback from customers. The company appreciated the comments from customers, to listen to complaints from customers that is a lesson to learn from the experience. The company form which is usually done in the form of surveys, collect customer feedback, ask directly at tourists. The company sincerely accept the deficiencies and sorry, compensation to customers if needed. -To build and maintain relationships with customers, the company has implemented a number of measures to develop the relations of thoughtful customer service, special occasion gifts, promotional forms, call the health question is accompanied by a new travel program or the traditional tour.
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