CURRICULUM VITAE• Full name : Võ T

CURRICULUM VITAE


• Full name : Võ Tá Ngọc
• Date of birth : 26th of February, 1970
• Place of birth : Le Thuy, Quang Binh
• Residence address: 14/1 Le Van Phan St,Phu Thuy, Phan Thiet, Binh Thuan
• Telephone : (84 62) – 6251070
• Hand phone : [phone] or 0913 899 668
• Email address : [e-mail]
• Skype ngoc-muine
• Marital Status : Married

EMPLOYMENT HISTORY:

January 2013 to present : Deputy Director of Operation ( Acting General Manager)
The Cliff Resort & Residences – 5 stars standard resort with 130 Rooms , Villas & Apartments.
Address :Zone 5, Phuhai, Muine, Phanthiet
www.thecliffresort.com.vn

Responsible for:
- The entire Resort & Residences operation.
- Financial results(revenue cost of sales, payroll & related expenses, other ..)
- Departmental income, gross operating income, net operating income .
- Responsible for the standards of the product, service, management of Human resource and the sales and marketing strategies , goals and results.

August 2012 to January 2013 : General Manager of Lotus Muine Beach Resort & Spa.
Address : Phuhai, Muine, Phanthiet.
www.lotusmuineresort.com
July 2011 to July 2012 : Working at Vinpearl Resort Nhatrang – 5 star Resort with 485 room & bungalows- As Deputy General Manager
Responsibilities:
- Responsible for the organization of room division including : Housekeeping, Laundry, 3 Front office departments
- Assist General Manager and taking care of hotel operation if General Manager is absence.
- Manage guest satisfaction efforts
Address: Hontre Island, Nhatrang , Vietnam
www.vinpearlresort-nhatrang.com

November 2010 to June 2011 : General Manager of Sandhills Beach Resort & Spa.
Address : Tienbinh, Tienthanh, Phanthiet.
www.sandhillsresort.com.vn
Responsibility : Reopening resort in December 2010 and prepare for the Grand opening in the middle of 2011.
Task :
- Reorganize the man- power
- Conduct the training
- Set up all standards in order to reach the 4 star standard within 2 years.
- Consultant the owner for the long term plan of the resort especially the extension of resort with 50 more room & suite & swimming pool, conference center…
- Set up Sale & Marketing strategy
- Set up all the procedures involving to the operation
- Contact and negotiate with clients regarding contracts (travel agencies, )
- Indirect sales throughout email and fax.

July 2008 – 11/2010 : General Manager of Allezboo Beach Resort & Spa.
Address : 8 Nguyendinhchieu St , Hamtien , Muine , Phanthiet.
www.allezboo.com
Responsibilities: Set up and prepare for the opening of resort in October 2008
Tasks:
- Set up a new team ( Recruit staff and Manager)
- Set up training plan with all HODs.
- Set up all standards for the 4 stars resort with 62 rooms & Villas.
- Consultant the owner about purchasing equipments.
- Set up Sale & Marketing strategy
- Set up all the procedures involving to the operation
- Contact and negotiate with clients regarding contracts (travel agencies, )
- Direct Sales, visit potential customers in Hanoi and HoChiMinh city, keep them update with new information about the opening of Allezboo Beach Resort & Spa.
- Indirect sales throughout email and fax.
Achievement :
Succeeded to do the opening Allezboo Beach Resort & Spa.
Achieved the average 62% for the first year 2009 and 68% for the second year 2010
Received The guide award as Resort with excellent performance in 2010

September 2007 – July 2008 : General Manager of Sealion Beach Resort & Spa.
Address: Hamtien, Muine , Phanthiet
www.sealionresort- muine.com
Responsibilities: Set up and prepare for the opening of resort in December 2007
Tasks:
- Set up a new team ( Recruit staff and Manager)
- Set up training plan with all HODs.
- Set up all standards for the 4 stars resort with 166 rooms & bungalows.
- Consultant the owner about purchasing equipment.
- Set up Sale & Marketing strategy
- Set up all the procedures involving to the operation
- Contact and negotiate with clients regarding contracts (travel agencies, )
- Direct Sales, visit potential customers in Hanoi and HoChiMinh city, keep them update with new information about the opening of Sealion Beach Resort & Spa.
- Indirect sales throughout email and fax.
April /1996 – September/ 2007: Victoria Phanthiet Beach Resort & Spa
www.victoriahotels-asia.com
• 11/2003- September/2007 : Resident Manager:
Responsibilities:
- Assist General Manager and taking care of hotel operation if General Manager is absence.
- Manage guest satisfaction efforts
- Transmit knowledge to the HOD to improve their performance and coach them if necessary.
- Plan, direct or assist department head concerned in their sales efforts and departments’ operation.
- Prepare yearly Sale & Marketing plan and help General Manager to prepare yearly financial budget.
- Contact and negotiate with clients regarding contracts (travel agencies, Business company, meeting organizers, worldwide companies)
- Direct Sales, visit potential customers in Hanoi and HoChiMinh city, keep them update with new information.
- Indirect sales throughout email and fax.
- Maintain a good contact with customers.
• 2000 -2003: Room Division Manager (Front office, Housekeeping, Reservation,..)
Responsibilities:
- Responsible for the organization of room division department, revenue reports and other document like provisional budget.
- Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented.
- Prepare the orders for all the chemical products, furniture and material essential for the daily operation.
- Handle and solve special requests and complaints.
- Analyze his results and give ideas to increase profitability.
- Delegate tasks to subordinates to prepare them for bigger responsibility.
- Control and ensure the follow up of the reservation system.
- Maintain good relationship with all departments of the hotel.
• 1998 to 2000 : Front Office Manager
Responsibilities:
- All daily operation in the Front Office.
- Handle and solve complaints.
- Relate well with the staff under supervision; follow the quality standards for internal customers.
- Prepare in advance all the daily tasks and follow their execution.
- Maintain close relation with the housekeeping department.
- Control and check the revenue’s statistics and reports.
- Ensure the implementation of sales directives
- Control the balance of account in front office department.
- Develop training and development plans for staff; implement and evaluate these plans.
January 1997 – December 1997: Front Office Supervisor
Responsibilities:
- Report regularly to Front Office Manager concerning the daily operation.
- Transmit suggestion made by the guest and subordinates to Front Office Manager.
- Transmit his knowledge to staff.
- Control the appearance and cleanliness of subordinates.
- Check the cleanliness of his work area, equipment and material.
- Control accurately the billing.
SKILLS:
- Competent in Microsoft Word, Excel, Power Point.
- Competent in Hotel PMS/Software System – SMILE, Fidelio…
- Fluent in English, Basic Communications in French.
- Excellent communication and negotiation skills.
- Strong leadership skill
- Able to work under high pressure.

SUMMARY OF QUALIFICATIONS
• 16 -year successful experience in Resort operation at many different positions.
• Motivated and enthusiastic.
• Professional in appearance and presentation.
OBJECTIVE
1. To get successful career in operational field and improve skills and knowledge together with fast growth of this industry.
INTEREST : Tennis, swimming…

Kết quả (Anh) 1:

CURRICULUM VITAE• Full name: martial Commander Jewel • Date of birth: 26th of February, 1970• Place of birth: Le Thuy, Quang Binh • Residence address: 14/1 Le Van Phan St, Phu Thuy, Phan Thiet, Binh Thuan• Telephone: [phone]• Hand phone: [phone] or 0913 899 668 • Email address: [e-mail] • Skype ngoc-muine• Marital Status: MarriedEMPLOYMENT HISTORY: January 2013 to present: Deputy Director of Operation (Acting General Manager) The Cliff Resort & Residences-5 stars deluxe resort with 130 Rooms, Villas & Apartments.Address: Zone 5, Phuhai, Muine Phanthiet,www.thecliffresort.com.vnResponsible for: -The entire Resort & Residences operation. -Financial results (revenue cost of sales, payroll & related expenses, other..)-Departmental income, gross operating income, net operating income.-Responsible for the standards of the product, service, management of Human resource and the sales and marketing strategies, goals and results.August 2012 to March 2013: General Manager of Sunny Beach Resort & Spa.Address: Phuhai, Muine Phanthiet,.www.lotusmuineresort.comJuly 2011 to July 2012: Working at the Vinpearl Resort Nhatrang-5 star Resort with 485 room & bungalows-As Deputy General ManagerResponsibilities:-Responsible for the organization of room division including: Housekeeping, Laundry, 3 Front office departments-Assist General Manager and taking care of hotel operation if the General Manager is absence.-Manage guest satisfaction efforts Address: Hontre Island, Nhatrang, Vietnamwww.vinpearlresort-nhatrang.comNovember 2010 to June 2011: General Manager of Romana Beach Resort & Spa.Address: Tienbinh, Tienthanh, Phanthiet.www.sandhillsresort.com.vnResponsibility: Reopening resort in December 2010 and prepare for the Grand opening in the middle of 2011.Task:-Reorganize the man-power-Conduct the training -Set up all standards in order to reach the 4 star standard within 2 years.-Consultant the owner for the long term plan of the resort especially the extension of resort with 50 more room & suite & swimming pool, conference center ...-Set up Sale & Marketing strategy-Set up all the procedures involving to the operation-Contact and negotiate with clients regarding contracts (travel agencies pursuant to,) -Indirect sales throughout email and fax.July 2008-2010/11: General Manager of Allezboo Beach Resort & Spa.Address: 8 Nguyendinhchieu Street, Hamtien, Muine Phanthiet,.www.allezboo.comResponsibilities: Set up and prepare for the opening of resort in October 2008Tasks:-Set up a new team (Recruit staff and Manager)-Set up training plan with all HODs.-Set up all standards for the 4 stars resort with 62 rooms & Villas.-Consultant the owner about purchasing equipments.-Set up Sale & Marketing strategy-Set up all the procedures involving to the operation-Contact and negotiate with clients regarding contracts (travel agencies pursuant to,) -Direct Sales, visit potential customers in Hanoi and HoChiMinh city, keep them update with new information about the opening of Allezboo Beach Resort & Spa.-Indirect sales throughout email and fax.Achievement:Succeeded to do the opening Allezboo Beach Resort & Spa.Achieved the average 62% for the first year 2009 and 68% for the second year 2010Received The guide award as Resort with excellent performance in 2010 September 2007-July 2008: General Manager of Sealion Beach Resort & Spa.Address: Hamtien, Muine Phanthiet,www.sealionresort-muine.comResponsibilities: Set up and prepare for the opening of resort in December 2007Tasks:-Set up a new team (Recruit staff and Manager)-Set up training plan with all HODs.-Set up all standards for the 4 stars resort with 166 rooms & bungalows.-Consultant the owner about purchasing equipment.-Set up Sale & Marketing strategy-Set up all the procedures involving to the operation-Contact and negotiate with clients regarding contracts (travel agencies pursuant to,) -Direct Sales, visit potential customers in Hanoi and HoChiMinh city, keep them update with new information about the opening of Sealion Beach Resort & Spa.-Indirect sales throughout email and fax. April 1996-September 2007: Victoria Phanthiet Beach Resort & Spawww.victoriahotels-asia.com• 11/2003-September 2007: Resident Manager: Responsibilities:-Assist General Manager and taking care of hotel operation if the General Manager is absence.-Manage guest satisfaction efforts -Transmit knowledge to the HOD to improve their performance and coach them if necessary.-Plan, direct or assist the department head concerned in their sales efforts and departments ' operation.-Prepare yearly Sale & Marketing plan and help the General Manager to prepare yearly financial budget.-Contact and negotiate with clients regarding contracts (travel, Business, civil society agencies company, meeting organizers, worldwide companies) -Direct Sales, visit potential customers in Hanoi and HoChiMinh city, keep them update with new information.-Indirect sales throughout email and fax.-Maintain a good contact with customers.• 2000-2003: Room Division Manager (Front office, Housekeeping, Reservation, etc.) Responsibilities:-Responsible for the organization of room division department, revenue reports and other document like the provisional budget.-Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented.-Prepare the orders for all the chemical products, furniture and construction material essential for the daily operation.-Handle and solve special requests and complaints.-Analyze his results and give ideas to increase profitability.-To Delegate tasks to subordinates to prepare for bigger responsibility.-Control and ensure the follow up of the reservation system.-Maintain good relationship with all departments of the hotel.• 1998 to 2000: Front Office ManagerResponsibilities:-All daily operation in the Front Office.-Handle and solve complaints.-Relate well with the staff under supervision; follow the quality standards for internal customers.-Prepare in advance all the daily tasks and follow their execution.-Maintain close relation with the housekeeping department.-Control and check the revenue's statistics and reports.-Ensure the implementation of sales directives -Control the balance of account in front office department.-Develop training and development plans for staff; implement and evaluate these plans.January 1997-December 1997: Front Office Supervisor Responsibilities:-Report regularly to Front Office Manager concerning the daily operation.-Transmit suggestion made by the guest and subordinates to Front Office Manager.-Transmit his knowledge to staff.-Control the appearance and cleanliness of subordinates.-Check the cleanliness of his work area, equipment and material.-Accurately Control the billing.SKILLS: -Competent in Microsoft Word, Excel, Power Point. -Competent in Hotel PMS/Software System – SMILE, Fidelio and. ..-Fluent in English, Basic Communications in French. -Excellent communication and negotiation skills. -Strong leadership skill -Able to work under high pressure. SUMMARY OF QUALIFICATIONS • 16-year successful experience in Resort operation at many different positions. • Motivated and enthusiastic. • Professional in appearance and presentation.OBJECTIVE 1. To get successful career in operational field and improve skills and knowledge together with the fast growth of this industry.INTEREST: Tennis, swimming and. ..

Kết quả (Anh) 2:

CURRICULUM VITAE • Full name: Vo Ta Ngoc • Date of birth: 26th of February, 1970 • Place of birth: Le Thuy, Quang Binh • Residence address: 14/1 Le Van Phan St, Phu Thuy, Phan Thiet, Binh Thuan • Telephone: (84 62) - 6251070 • Hand phone: [phone] 555 0988 or 899 668 0913 • Email address: [e-mail] • Skype ngoc-Muine • Marital Status: Married Employment HISTORY: January 2013 to present: Deputy Director of Operation (Acting General Manager) The Cliff Resort & Residences - 5 stars resort with 130 standard Rooms, Villas & Apartments. Address: Zone 5, phuhai, Muine, Phanthiet www.thecliffresort.com.vn Responsible for: - The entire Resort & Residences operation. - Financial results (Revenue cost of sales, payroll & related Expenses, other ..) - Departmental income, gross operating income, net operating income. - Responsible for the Standards of the product, service, management of Human resource and the sales and marketing Strategies, goals and results. August 2012 to January 2013: General Manager of Lotus Muine Beach Resort & Spa. Address: phuhai, Muine, Phanthiet. www.lotusmuineresort.com July 2011 to July 2012: Working at Vinpearl Resort Nha Trang - 5-star resort with 485 room & Deputy General Manager bungalows- As Responsibilities: - Responsible for the organization of room division gồm: Housekeeping, Laundry, 3 Front office departments - Assist General Manager and taking care of hotel General Manager is operation if Absence. - Manage guest satisfaction efforts into Address: Hontre Island, Nha Trang, Vietnam www.vinpearlresort-nhatrang.com November 2010 to June 2011: General Manager of Sandhills Beach Resort & Spa. Address: tienbinh, Tienthanh, Phanthiet. www.sandhillsresort.com.vn Responsibility : reopening in December 2010 and prepare the resort for the Grand opening in the middle of 2011. Task: - Reorganize the Man- power - Conduct the training - Set up in order to Reach chuẩn all the 4 star standard within 2 years. - Consultant the plan for the long term owner of the resort Especially the extension of resort with 50 more room & suite & swimming pool, conference center ... - Sale & Marketing strategy Set up - Set up all the Procedures involving to the operation - Contact and negotiate with clients Regarding Contracts (travel Agencies,) - Indirect sales throughout email and fax. July 2008 - 11/2010: General Manager of Allezboo Beach Resort & Spa. Address: 8 Nguyendinhchieu St, Hamtien, Muine, Phanthiet. www.allezboo.com Responsibilities: Set up and prepare for the opening of the resort in October 2008 Tasks: - Set up a new team (Recruit staff and Manager) - Set up training plan with all HODs. - Set up all chuẩn for the 4 stars resort with 62 rooms & Villas . - Consultant the owner about purchasing equipments. - Set up Sale & Marketing strategy - Set up all the Procedures involving to the operation - Contact and negotiate with clients Regarding Contracts (travel Agencies,) - Direct Sales, visit in Hanoi and HoChiMinh potencial customers table city, keep updating with new information added about the opening of Allezboo Beach Resort & Spa. - Indirect sales throughout email and fax. Achievement: succeeded to by the opening Allezboo Beach Resort & Spa. Achieved the average 62% for the first year 2009 and 68% for the second year in 2010 Received The guide award as Resort with excellent performance in 2010 September 2007 - July 2008: General Manager of Sealion Beach Resort & Spa. Address: Hamtien, Muine, Phanthiet www.sealionresort- muine.com Responsibilities: Set up and prepare for the opening of the resort in December 2007 Tasks: - Set up a new team (Recruit staff and Manager) - Set up training plan with all HODs. - Set up all chuẩn for the 4 stars resort with 166 rooms & bungalows. - Consultant the owner about purchasing equipment. - Set up Sale & Marketing strategy - Set up all the Procedures involving to the operation - Contact and negotiate with clients Regarding Contracts (travel Agencies,) - Direct Sales, visit Hanoi and HoChiMinh potencial customers table in city , keep updating with new information added about the opening of Sealion Beach Resort & Spa. - Indirect sales throughout email and fax. April / 1996 - February / 2007: Victoria Phanthiet Beach Resort & Spa www.victoriahotels-asia.com • 11/2003 - September / 2007: Resident Manager: Responsibilities: - Assist General Manager and taking care of hotel General Manager is operation if Absence. - Manage guest satisfaction efforts into - Transmit knowledge to the HOD To improve performance and coach added chúng if cần. - Plan, direct or assist department head sales efforts into trong Concerned for departments' operation. - Prepare yearly Sale & Marketing Manager to plan and help prepare yearly Financial General budget. - Contact and negotiate with clients Regarding Contracts (travel Agencies, Business company, meeting organizers, worldwide companies) - Direct Sales, visit Hanoi and HoChiMinh potencial customers table in city, keep updating with new information added. - Indirect sales throughout email and fax. - Maintain a good contact with customers table. • 2000 -2003: Room Division Manager (Front Office , Housekeeping, Reservation, ..) Responsibilities: - Responsible for the organization of room division department, Revenue Reports and other like provisional budget document. - Optimize the sales by suggestive selling; train staff on selling TECHNIQUES and Ensure mà chúng thực. - Prepare the orders for all the chemical products, furniture and material essential for the daily operation. - Handle and solve special requests and complaints. - Analyze results and give his ideas to tăng profitability . - Delegate tasks to subordinates to prepare for bigger added responsibility. - Control and Ensure the follow up of the reservation system. - Maintain good relationship with all departments of the hotel. • 1998 to 2000: Front Office Manager Responsibilities: - All daily operation in the Front Office. - Handle and solve complaints. - Relate well with the staff under supervision; follow the Quality standards for internal customers table. - Prepare in advance all the daily tasks and follow có execution. - Maintain close relations with the housekeeping department. - Control and check the Revenue's statistics and reports. - Ensure the Implementation of sales directives - Control the balance of account in front office department. - Develop training and development for staff Plans; Plans những implements and evaluate. January 1997 - December 1997: Front Office Supervisor Responsibilities: - Report regularly to Front Office Manager Concerning the daily operation. - Transmit suggestion made ​​by the guest and subordinates to Front Office Manager. - Transmit knowledge to his staff. - Control the appearance and cleanliness of subordinates. - Check the cleanliness of his work area, equipment and material. - Control the billing accurately. SKILLS: - Competent in Microsoft Word, Excel, Power Point. - Competent in Hotel PMS / Software System - SMILE, Fidelio ... - Fluent in English, Basic Communications in French. - Excellent communication and negotiation skills. - Strong Leadership skill - Able to work under high pressure. SUMMARY OF Qualifications • 16 -year experience in successful operation at many khác positions Resort. • Motivated and enthusiastic. • Professional appearance and presentation printing. OBJECTIVE 1. To get successful career in operational skills and knowledge field and Improve together with the Fast Growth of this industry. INTEREST: Tennis, swimming ...