- CCATM responsible for preparing the survey questionnaire on the system (SurveyMonkey) based on a survey plan of the department sent CCATM (in accordance with the time specified) within 5 working days from receipt of the plan survey planning internal customer satisfaction from departments sent;
- the system will automatically send an email to selected customers to evaluate SP / DV;
o email stating the reason customers receive an email inviting rated ; Products / Services will be evaluated; how assessment and evaluation criteria; assessment deadline; contact if you need assistance.
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