While locals have complained about the environmental issues. They will ask directly (i) the captain in charge of construction or (ii) environmental monitoring consultant or (iii) the Project Manager of the contractor caused positioned to address complaints. Field supervision of the consultant will determine the reasonableness of the claims to require contractors to resolve. Simultaneously the claims will be reported to the Environmental Engineering Consultants by Supervision Consultant's field. If the complaint is resolved soon, the job ends. In cases where people continue not satisfied with corrective actions of contractors, the grievance procedure will move to level 2.
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