In 2007, sales of Starbucks was a sharp decline. Schultz's solution in that time management is a collection of 10,000 of all the stores in a conference held in New Orleans for 4 days to reset goals, inspire and set out the challenges for the staff. The result is 10,000 when returning management has created the wave of change in the style of customer service. By 2013, profits returned to Starbuckss.
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