COMPLAIN:Good morning. I’m Nina. I’

COMPLAIN:
Good morning. I’m Nina. I’m in room 173. I'm afraid I have to make a complaint. After two days here I realized your service is very bad. To start with, the Furniture in the room was very old, furthermore it was not clean up clean. Secondly, your staffs are very poor attitude. they don’t greet customers with a smile, they serve food very slow, especially my clothes isn’t washed carefully. I would suggest that you pay more attention to your service center and take better care of your customers to make sure that the same problem will not happen again. Next time, I will not choose to stay at your hotel and tell my family and friends about my bad experience at your hotel if I see no improvement in your service.
RESPONSE:
I would like to thank you for informing us of this problem. I’m Helena. As the manager of Diamond Hotel, I would like to sincerely apologize for the negative experience you had at our Hotel. We are sorry to have inconvenienced you on your visit to Diamond. Your complaint has inspired us to re-train the staffs. Now, all employees have been reminded that the appropriate procedure in this situation. Unfortunately, your description of this server did not include a name, so we are not provided enough information to identify her. We have addressed all the staffs in the restaurant. Please accept our most sincere apologies. Given the unfortunate experience you had here at Diamond Hotel, we would like to extend to you this $100 voucher for your next stay at our establishment. We hope that your next stay with us will better meet our standard of excellence, and again, we're very sorry about this problem.

Kết quả (Anh) 2:

Complain:
Good morning. I'm Nina. I'm in room 173. I'm afraid I have to make a complaint. After two days here I Realized của service is very bad. To start with, the Furniture in the room was very old, it was not clean up furthermore clean. Secondly, ngôn staffs are very poor attitude. They do not greet customers table with a smile, very slow chúng serve food, clothes is not my Especially carefully washed. I would Suggest you pay more attention to mà của service center and take better care to make sure customers table của rằng will not happen again same problem. Next time, I will not choose to stay at your hotel and tell my family and friends about my bad experience at your hotel if I see no improvement in your service.
RESPONSE:
I would like to thank you for informing us of this problem. I'm Helena. As the manager of Diamond Hotel, I would like to sincerely apologize for the negative experience at our hotel you hda. We are sorry to have inconvenienced you trên visit to Diamond. Your complaint has inspired us to re-train the staffs. Now, all employees được Reminded rằng the appropriate procedure in this situation. Tại, ngôn description of this server did not include a name, than We Are not enough information given below to diện the her. We have addressed all the staffs in the restaurant. Please accept our sincere apologies nhất. Given the Unfortunate experience here at Diamond Hotel you hda, WE muốn extend to you this $ 100 voucher for your next stay at our Establishment. We hope mà stay with us next của will better meet our standard of excellence, and again, we're very sorry about this problem.