Fourth, the research gap :. Although much literature was conducted to consider buying decisions of customers through online channels (Chen and Chang, 2003, Chang and Wang, 2011) and the determinants of the choice of buying (So et al, 2005; Yen Lu, 2007 ;. Xu et al, 2010), there is very little research related to factors affecting customers' decisions to purchase online in Vietnam, as well as how the decision-making process in online purchases from Vietnam.
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