Quality assurance is the definition of processes and quality standards of the product, the process set out in the plan and have the system checked for a product or service to be developed that can meet the prescribed requirements. Many companies have a separate division to ensure quality. A workflow is set up with a quality assurance standard will increase the trust of the customer with the reputation of a company, this will help improve the work process and increase the progress of work and make sure to be sacrificed was the quality of the work. (Margaret Rouse, February 2007).
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