ability to provide accurate information and services to realize the promise given. This factor can be assessed by a technical staff said that the error on your web site is currently being processed and will be completed within half an hour, if he promised to call you not? We assessed the reliability of an enterprise based on whether they have done what was promised.
O When the company promises to do something in a specific time, it is true implementation is not.
O When you encounter obstacles, companies are really interested in solving the problem
o the company has implemented the service right the first time
o the company offers its services on time committed
o the company has focus on not to create errors in the process of working
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