How freight movement to the consumer include a system of
complex logic and algorithms include the operation of human flexibility. From
the classification of imported goods shall, to the installation and delivery are not overlapping
or confused, to do this, Lazada was prepared: Software
classification and freight movement guide with staff of specialized
workers. With such a system basis, the process of delivery of Lazada as follows:
Figure 13 - The process of Lazada delivery
and customer relationship Lazada closely together, from the order, confirm
receipt, consulting ... to delivery and handling of issues arising. The order of
Lazada was rated fairly high degree of ease of ordering, as well as diversity
in the ways of payment.
About the payment, see the disadvantages of Ebay in accessing markets truog
China and Southeast Asia, and Alibaba's learning model, Lazada
not impose Online payment by Credit Card or iBanking which focused on
COD (Cash on delivery), resolve the status of the payment process due to problems online
payment is almost not there Southeast Asia, including Vietnam, and agreed
to be somewhat complacent mentality of customers making them afraid to pay online: not
seen direct purchases we are paying for that item when
consignee is better.
Lazada was the first company to accept a cash payment after delivery
, payment by ATM card without international cards like Visa, Master
Card ...
The entire process of distribution are monitored Lazada by Application Control
Information Technology since its delivery - to receive payment of the maximum should avoid the
mistakes as well as more closely. To build such a distribution system,
Delivery Order Lazada
Aftermarket row
33
Lazada fortunate to have the experience and infrastructure before stepping
into Vietnam market
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