Service quality is measured by the exact definition of multiple elements, depending on the properties of the elements and service environment. Many authors have studied this problem, but the most common, especially in the service quality evaluation criteria of Parasuraman et al.Five model distance model theory generalization quality of service. In order to make the Parasuraman (1985) and his colleagues tried to establish where the service field, is there any room service quality is the customer feel based on 10 components, including: (1) reliable, (2) (3) to meet the service ability, the ability of the method (four), (five) the style of service, (6) information management (7), (8) (9), know the customer's vehicle (10) (with Bexley J. B, visible 2005)
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