CURRICULUM VITAE• Full name : Võ T

CURRICULUM VITAE


• Full name : Võ Tá Ngọc
• Date of birth : 26th of February, 1970
• Place of birth : Le Thuy, Quang Binh
• Residence address: 14/1 Le Van Phan St,Phu Thuy, Phan Thiet, Binh Thuan
• Telephone : (84 62) – 6251070
• Hand phone : [phone] or 0913 899 668
• Email address : [e-mail]
• Skype ngoc-muine
• Marital Status : Married

EMPLOYMENT HISTORY:

January 2013 to present : Deputy Director of Operation ( Acting General Manager)
The Cliff Resort & Residences – 5 stars standard resort with 130 Rooms , Villas & Apartments.
Address :Zone 5, Phuhai, Muine, Phanthiet
www.thecliffresort.com.vn

Responsible for:
- The entire Resort & Residences operation.
- Financial results(revenue cost of sales, payroll & related expenses, other ..)
- Departmental income, gross operating income, net operating income .
- Responsible for the standards of the product, service, management of Human resource and the sales and marketing strategies , goals and results.

August 2012 to January 2013 : General Manager of Lotus Muine Beach Resort & Spa.
Address : Phuhai, Muine, Phanthiet.
www.lotusmuineresort.com
July 2011 to July 2012 : Working at Vinpearl Resort Nhatrang – 5 star Resort with 485 room & bungalows- As Deputy General Manager
Responsibilities:
- Responsible for the organization of room division including : Housekeeping, Laundry, 3 Front office departments
- Assist General Manager and taking care of hotel operation if General Manager is absence.
- Manage guest satisfaction efforts
Address: Hontre Island, Nhatrang , Vietnam
www.vinpearlresort-nhatrang.com

November 2010 to June 2011 : General Manager of Sandhills Beach Resort & Spa.
Address : Tienbinh, Tienthanh, Phanthiet.
www.sandhillsresort.com.vn
Responsibility : Reopening resort in December 2010 and prepare for the Grand opening in the middle of 2011.
Task :
- Reorganize the man- power
- Conduct the training
- Set up all standards in order to reach the 4 star standard within 2 years.
- Consultant the owner for the long term plan of the resort especially the extension of resort with 50 more room & suite & swimming pool, conference center…
- Set up Sale & Marketing strategy
- Set up all the procedures involving to the operation
- Contact and negotiate with clients regarding contracts (travel agencies, )
- Indirect sales throughout email and fax.

July 2008 – 11/2010 : General Manager of Allezboo Beach Resort & Spa.
Address : 8 Nguyendinhchieu St , Hamtien , Muine , Phanthiet.
www.allezboo.com
Responsibilities: Set up and prepare for the opening of resort in October 2008
Tasks:
- Set up a new team ( Recruit staff and Manager)
- Set up training plan with all HODs.
- Set up all standards for the 4 stars resort with 62 rooms & Villas.
- Consultant the owner about purchasing equipments.
- Set up Sale & Marketing strategy
- Set up all the procedures involving to the operation
- Contact and negotiate with clients regarding contracts (travel agencies, )
- Direct Sales, visit potential customers in Hanoi and HoChiMinh city, keep them update with new information about the opening of Allezboo Beach Resort & Spa.
- Indirect sales throughout email and fax.
Achievement :
Succeeded to do the opening Allezboo Beach Resort & Spa.
Achieved the average 62% for the first year 2009 and 68% for the second year 2010
Received The guide award as Resort with excellent performance in 2010

September 2007 – July 2008 : General Manager of Sealion Beach Resort & Spa.
Address: Hamtien, Muine , Phanthiet
www.sealionresort- muine.com
Responsibilities: Set up and prepare for the opening of resort in December 2007
Tasks:
- Set up a new team ( Recruit staff and Manager)
- Set up training plan with all HODs.
- Set up all standards for the 4 stars resort with 166 rooms & bungalows.
- Consultant the owner about purchasing equipment.
- Set up Sale & Marketing strategy
- Set up all the procedures involving to the operation
- Contact and negotiate with clients regarding contracts (travel agencies, )
- Direct Sales, visit potential customers in Hanoi and HoChiMinh city, keep them update with new information about the opening of Sealion Beach Resort & Spa.
- Indirect sales throughout email and fax.
April /1996 – September/ 2007: Victoria Phanthiet Beach Resort & Spa
www.victoriahotels-asia.com
• 11/2003- September/2007 : Resident Manager:
Responsibilities:
- Assist General Manager and taking care of hotel operation if General Manager is absence.
- Manage guest satisfaction efforts
- Transmit knowledge to the HOD to improve their performance and coach them if necessary.
- Plan, direct or assist department head concerned in their sales efforts and departments’ operation.
- Prepare yearly Sale & Marketing plan and help General Manager to prepare yearly financial budget.
- Contact and negotiate with clients regarding contracts (travel agencies, Business company, meeting organizers, worldwide companies)
- Direct Sales, visit potential customers in Hanoi and HoChiMinh city, keep them update with new information.
- Indirect sales throughout email and fax.
- Maintain a good contact with customers.
• 2000 -2003: Room Division Manager (Front office, Housekeeping, Reservation,..)
Responsibilities:
- Responsible for the organization of room division department, revenue reports and other document like provisional budget.
- Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented.
- Prepare the orders for all the chemical products, furniture and material essential for the daily operation.
- Handle and solve special requests and complaints.
- Analyze his results and give ideas to increase profitability.
- Delegate tasks to subordinates to prepare them for bigger responsibility.
- Control and ensure the follow up of the reservation system.
- Maintain good relationship with all departments of the hotel.
• 1998 to 2000 : Front Office Manager
Responsibilities:
- All daily operation in the Front Office.
- Handle and solve complaints.
- Relate well with the staff under supervision; follow the quality standards for internal customers.
- Prepare in advance all the daily tasks and follow their execution.
- Maintain close relation with the housekeeping department.
- Control and check the revenue’s statistics and reports.
- Ensure the implementation of sales directives
- Control the balance of account in front office department.
- Develop training and development plans for staff; implement and evaluate these plans.
January 1997 – December 1997: Front Office Supervisor
Responsibilities:
- Report regularly to Front Office Manager concerning the daily operation.
- Transmit suggestion made by the guest and subordinates to Front Office Manager.
- Transmit his knowledge to staff.
- Control the appearance and cleanliness of subordinates.
- Check the cleanliness of his work area, equipment and material.
- Control accurately the billing.
SKILLS:
- Competent in Microsoft Word, Excel, Power Point.
- Competent in Hotel PMS/Software System – SMILE, Fidelio…
- Fluent in English, Basic Communications in French.
- Excellent communication and negotiation skills.
- Strong leadership skill
- Able to work under high pressure.

SUMMARY OF QUALIFICATIONS
• 16 -year successful experience in Resort operation at many different positions.
• Motivated and enthusiastic.
• Professional in appearance and presentation.
OBJECTIVE
1. To get successful career in operational field and improve skills and knowledge together with fast growth of this industry.
INTEREST : Tennis, swimming…

Kết quả (Anh) 1:

CURRICULUM VITAE• Full name: martial Commander Jewel • Date of birth: 26th of February, 1970• Place of birth: Le Thuy, Quang Binh • Residence address: 14/1 Le Van Phan St, Phu Thuy, Phan Thiet, Binh Thuan• Telephone: [phone]• Hand phone: [phone] or 0913 899 668 • Email address: [e-mail] • Skype ngoc-muine• Marital Status: MarriedEMPLOYMENT HISTORY: January 2013 to present: Deputy Director of Operation (Acting General Manager) The Cliff Resort & Residences-5 stars deluxe resort with 130 Rooms, Villas & Apartments.Address: Zone 5, Phuhai, Muine Phanthiet,www.thecliffresort.com.vnResponsible for: -The entire Resort & Residences operation. -Financial results (revenue cost of sales, payroll & related expenses, other..)-Departmental income, gross operating income, net operating income.-Responsible for the standards of the product, service, management of Human resource and the sales and marketing strategies, goals and results.August 2012 to March 2013: General Manager of Sunny Beach Resort & Spa.Address: Phuhai, Muine Phanthiet,.www.lotusmuineresort.comJuly 2011 to July 2012: Working at the Vinpearl Resort Nhatrang-5 star Resort with 485 room & bungalows-As Deputy General ManagerResponsibilities:-Responsible for the organization of room division including: Housekeeping, Laundry, 3 Front office departments- Assist General Manager and taking care of hotel operation if General Manager is absence.- Manage guest satisfaction efforts Address: Hontre Island, Nhatrang , Vietnamwww.vinpearlresort-nhatrang.comNovember 2010 to June 2011 : General Manager of Sandhills Beach Resort & Spa.Address : Tienbinh, Tienthanh, Phanthiet.www.sandhillsresort.com.vnResponsibility : Reopening resort in December 2010 and prepare for the Grand opening in the middle of 2011.Task :- Reorganize the man- power- Conduct the training - Set up all standards in order to reach the 4 star standard within 2 years.- Consultant the owner for the long term plan of the resort especially the extension of resort with 50 more room & suite & swimming pool, conference center…- Set up Sale & Marketing strategy- Set up all the procedures involving to the operation- Contact and negotiate with clients regarding contracts (travel agencies, ) - Indirect sales throughout email and fax.July 2008 – 11/2010 : General Manager of Allezboo Beach Resort & Spa.Address : 8 Nguyendinhchieu St , Hamtien , Muine , Phanthiet.www.allezboo.comResponsibilities: Set up and prepare for the opening of resort in October 2008Tasks:- Set up a new team ( Recruit staff and Manager)- Set up training plan with all HODs.- Set up all standards for the 4 stars resort with 62 rooms & Villas.- Consultant the owner about purchasing equipments.- Set up Sale & Marketing strategy- Set up all the procedures involving to the operation- Contact and negotiate with clients regarding contracts (travel agencies, ) - Direct Sales, visit potential customers in Hanoi and HoChiMinh city, keep them update with new information about the opening of Allezboo Beach Resort & Spa.- Indirect sales throughout email and fax.Achievement :Succeeded to do the opening Allezboo Beach Resort & Spa.Achieved the average 62% for the first year 2009 and 68% for the second year 2010Received The guide award as Resort with excellent performance in 2010 September 2007 – July 2008 : General Manager of Sealion Beach Resort & Spa.Address: Hamtien, Muine , Phanthietwww.sealionresort- muine.comResponsibilities: Set up and prepare for the opening of resort in December 2007Tasks:- Set up a new team ( Recruit staff and Manager)- Set up training plan with all HODs.- Set up all standards for the 4 stars resort with 166 rooms & bungalows.- Consultant the owner about purchasing equipment.- Set up Sale & Marketing strategy- Set up all the procedures involving to the operation- Contact and negotiate with clients regarding contracts (travel agencies, ) - Direct Sales, visit potential customers in Hanoi and HoChiMinh city, keep them update with new information about the opening of Sealion Beach Resort & Spa.- Indirect sales throughout email and fax. April /1996 – September/ 2007: Victoria Phanthiet Beach Resort & Spa
www.victoriahotels-asia.com
• 11/2003- September/2007 : Resident Manager:
Responsibilities:
- Assist General Manager and taking care of hotel operation if General Manager is absence.
- Manage guest satisfaction efforts
- Transmit knowledge to the HOD to improve their performance and coach them if necessary.
- Plan, direct or assist department head concerned in their sales efforts and departments’ operation.
- Prepare yearly Sale & Marketing plan and help General Manager to prepare yearly financial budget.
- Contact and negotiate with clients regarding contracts (travel agencies, Business company, meeting organizers, worldwide companies)
- Direct Sales, visit potential customers in Hanoi and HoChiMinh city, keep them update with new information.
- Indirect sales throughout email and fax.
- Maintain a good contact with customers.
• 2000 -2003: Room Division Manager (Front office, Housekeeping, Reservation,..)
Responsibilities:
- Responsible for the organization of room division department, revenue reports and other document like provisional budget.
- Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented.
- Prepare the orders for all the chemical products, furniture and material essential for the daily operation.
- Handle and solve special requests and complaints.
- Analyze his results and give ideas to increase profitability.
- Delegate tasks to subordinates to prepare them for bigger responsibility.
- Control and ensure the follow up of the reservation system.
- Maintain good relationship with all departments of the hotel.
• 1998 to 2000 : Front Office Manager
Responsibilities:
- All daily operation in the Front Office.
- Handle and solve complaints.
- Relate well with the staff under supervision; follow the quality standards for internal customers.
- Prepare in advance all the daily tasks and follow their execution.
- Maintain close relation with the housekeeping department.
- Control and check the revenue’s statistics and reports.
- Ensure the implementation of sales directives
- Control the balance of account in front office department.
- Develop training and development plans for staff; implement and evaluate these plans.
January 1997 – December 1997: Front Office Supervisor
Responsibilities:
- Report regularly to Front Office Manager concerning the daily operation.
- Transmit suggestion made by the guest and subordinates to Front Office Manager.
- Transmit his knowledge to staff.
- Control the appearance and cleanliness of subordinates.
- Check the cleanliness of his work area, equipment and material.
- Control accurately the billing.
SKILLS:
- Competent in Microsoft Word, Excel, Power Point.
- Competent in Hotel PMS/Software System – SMILE, Fidelio…
- Fluent in English, Basic Communications in French.
- Excellent communication and negotiation skills.
- Strong leadership skill
- Able to work under high pressure.

SUMMARY OF QUALIFICATIONS
• 16 -year successful experience in Resort operation at many different positions.
• Motivated and enthusiastic.
• Professional in appearance and presentation.
OBJECTIVE
1. To get successful career in operational field and improve skills and knowledge together with fast growth of this industry.
INTEREST : Tennis, swimming…