With the continuing expansion of global telecommunications networks further advances can be expected in intracorporate and intercorporate electronic links in organisations. Advances can then be expected in computer-mediated communications, including electronic mail (e-mail), that will create new issues for organisations. Furthermore, it has been claimed (Negroponte, 1995) that in the next millennium will be the dominant e-mail interpersonal telecommunications medium, "approaching if not overshadowing voice." The expansion of e-mail as a communication medium will create new possibilities and have unforeseen consequences for users and organisations (Rudy, 1996). The purpose of this paper is to predict our e-mail developments and subsequent issues in organisations.Having firstly defined e-mail technology, this paper briefly summarises recent literature regarding e-mail effects and organisations. Some recent technological developments are then outlined and compared with previous technological advancements that have effected organisational communications in the recent past. Examples of e-mail effects in organisations are then detailed before suggesting it is necessary to look beyond efficiency and productivity gains from technology to second level effects as the primary e-mail issue for organisations with the continuing expansion of global telecommunications networks
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