- In the reception area, the reception area is seen as "the face" to represent hotels in external relationships with: customer, the supplier, the supply organizations and other partners. Between separate parts vs each other, creating a smooth fit in the regular operation of the hotel as a "living organism unity"
- Close an important role in disseminating information and referral ad sales products to their clients. And also the workhorse advisors in providing timely information about the situation and the situation of the business guests of the hotel during a time when managers need. So that managers are able to react quickly to changes and can devise appropriate business policies.
- Operational summary of the hotel reception is a direct customer service job assignment with art by convincing visitors to their guests a good impression sympathetic assured confidence in the ability to serve hotel guests are willing to buy property means that the product sold.
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