In the early 1990s, two professors Dr. Kaplan & Norton of Harvard University was the first to develop Balanced scorecard system. Two professors have discovered a fairly serious problem is that a lot of companies tend to only business management based merely on financial indicators. This is appropriate in the past, but in the business world today requires enterprises to manage based on a set of indicators to better measure and improve.Financial indicators is needed, but this index only tells us what happened in the past, where business activity has occurred. Non-financial indicators for we know matter what happens in the front and in the future will the business activity. This shows that we are operating the same business as we are driving a car just by looking into the mirror!
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