every company has relationships with customers, business partners with which they have to work, serve or collaborate. The relationship is always going on between the two teams - one side is the staff in the company and on the other, customers, business partners in a relationship with the company. Therefore, companies need a management system that has created an opportunity for the staff to better deal with the customer relationship, management has helped customers be more efficient. And CRM were born at the same time it serves as both requests on
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