if your trip unfortunately not good, tour agents will surely not want to resolve your complaint. surely they will not compensate you. I am sure of that. For many years I have worked here, I know. normally, you will take a few days to wait for them to solve. whereas you know, you can not stay here long, you still have to go elsewhere. waiting just waste your time, just wasted your money. because you have to spend money on accommodation, eating while you wait.
a lot of people think that if they put the tour at the tour agency would be cheaper in the hotel. but the reality is not so. so you are sure that the tour agent to book you've included all the service yet? there are many cases where we tour agent at a cheaper price at the hotel a little, but when it comes to that, they had to pay extra for some services, such as kayaking, tour guide, ... . While returning, they complained to the tour agents are not resolved. they were very upset that the tour agency did not keep his promise. turns out, it's still more expensive than booking at the hotel.
The hotel tour bookings will certainly ensure better, makes you more comfortable. because the hotel is the place for you there, we do not see you as a stranger, we regard you as one of our relatives. so we are dedicated to helping you. if you are not satisfied with the trip, when you return, we will solve for you, always on your side, protecting you, so that you are not disadvantaged. we will take care of everything so you have time in your best Vietnam. you can see on Tripadvisor, you will see we are very reputable. some tourist guidebook be even mentioning our hotel as a place to stay when guests should arrive in Hanoi for cheap, good service.
Moreover, when you book a tour at the hotel, you can payment after your trip. whereas, if you book your tour at the agent, do not be so.
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