as the first division and also the final final parts in contact with the guest, was considered the face of hotels, representing the hotel welcomes, meets all the needs of guests when saved and farewell guests when out on. Front desk operations plays an important role in creating your initial impression of the hotel. Through the reception where guests can appreciate the quality of the hotel are good or not. At the same time through the front desk know the needs of the guests to the hotel to go to a successful business strategy
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