You are the General Manager of a leading event venue in HCMC, well known for organizing top quality weddings, exhibitions, product launches etc. for a high-end clientele. The company has recently organized a VIP Wedding Party for 500 local guests, which included the provision of venue, decoration, entertainment, food and beverage and other services. The event seemed to have been successful, in accordance to the positive feedback from many guests and the written report received from the Banquet Manager in charge. Unfortunately and to your surprise, a week later, you receive a letter of complaint from the client, the host of the wedding (bride/groom and family), claiming that the food served was not of satisfying quality. The client is upset and demands compensation.
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