A reservation is the agreement between customers with hotels for customers are available in the room and other facilities at the hotel on a point in the future. Or can understand, possible is the agreement between customers with hotels including the hotel must set aside a specific time that customers require to use during their stay in the hotel.Accepting reservations is getting work, prepare and analyze the requirements of the room for the most recent place of individuals or groups of customers. Information to determine the of the room, the number, duration of stay, special requests and billing documents. Offices to receive bookings due to the booking officer at the front desk or in parts sales and marketing execution.In Vietnam there are now 2 types of forms of possible common is direct bookings and reservations.Direct bookings can also understand is sort of possible guarantee is an agreement between the hotel and the customer, under which Hotels must ensure room for customers to check-out time of day by day to clients. If not using the room and are not cancelled, according to the regulations of the hotels, the guest must pay the money for hotels.For direct reservations customers may direct with the hotel room winning or bookings through the intermediary agent like traveling, travel agents, airlines, tourist information centre, local or client may be possible through the central reservation of the hotel group. This centers receive booking and distribution for hotels in its system. Guests are provided with free phone numbers of corporations should have easy contact with the hotel.Direct bookings made through:-Amount of the first payment (Prepayment)-Deposit (Deposit)-Credit Card (Credit card)-The travel agents, the company has a contract with the hotel.The process of receiving hotel booking:-Step 1: get the booking request. Upon request of the customer, staff must fully record the following information:+ Customer name (client name), name of the subscribers.+ Address, phone or fax number of people possible.+ The number of passengers traveling in the convoy.+ Hours on the night of arrival and stay.+ The number of rooms and room type.+ The price and form of payment.+ The Booking Type (secured or not secured).+ The Special requirements of the customer (if any).-Step 2: determine the likely response of the hotel.-Step 3: agreement and convince the reservation with the customer.-Step 4: record the information possible.-Step 5: Submit identifying information possible for clients.-Step 6: stay the information.Indirect bookings or reservations cannot be guaranteed is the registered place that hotel only reservations for hotels in between a certain time, depending on the regulations of each hotel (usually before 6 pm) on to their customers. After that if the client fails to reach, the hotel has the right to cancel the room and provide for other customers.Online bookings may be placed via phone, fax, email and the internet. In the era of information technology, like to learn 1 tourist destination, the fastest approach, the most convenient of visitors is through the internet. The catch is this, many tourist spots, travel companies were investing in the promotion of its image through the internet in many forms is rich and diverse. Customers can search in many domestic and international reservations: Hotels.dulichvietnam.com.vn,,,, etc. to help customers find the room and booking the best and fastest.The booking process is indirect:After the hotel's information on the network, the client can choose the hotel reservations through the website. To be able to register reservations, guests can fill out the form or to register an account for yourself on the hotel's website-account including your Email address is active and password of guest. When selecting the room rent, customers will log in to your account through the website, then choose room type to want to register. From the client's reservation request system will automatically check in the database, and then give the rooms have in room type requests. From the list of rooms that the website given, if the client is found in the room upon request, they will check the room select and fill out the required information.
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