-After the company ended a travel program, the company took the feedback from customers. The company appreciates from the remarks of customers, to listen to complaints from clients to draw the lessons of experience. The form that the company often made is the form of surveys, collect your feedback, ask directly at tourists. The company sincerely accept the lack of mercy and apologize, compensate for guests if needed. -To build and the relationship with customers, the company has implemented a number of measures to develop the relationship, the special occasion gifts, promotional forms, call asking for health, sent the new travel programs or the traditional tour.
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