1. Construction of the reasons for the news. they can outline a few solid reasons and persuasive for news. 2. the various flight events included reports, schedule reports and related information provided by us. 3. mentioned the bad news, but used with a positive tone, the report should end optimistically and do not leave a bad impression. 4. add a statement about the report, but the positive side. 5. construction conversation follow positive relationships, could give new clues
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