In a nutshell though between the two hotels, the Holiday inn Crown Plaza West Hanoi and hanoi are same IHG group but still have different concepts. the apparent difference of a 3 star hotel and 5 stars is shown through the hotel services, the quality of the staff and the quality of rooms, area and number of rooms. meet the diverse needs of the tourists about eating, resting, recreation activities, according to the standard. Besides that, not too many rules for hospitality industry in Vietnam, to apply for the star rating system and the health and safety issues
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