thư viện

thư viện

Kết quả (Pháp) 1:

bibliothèque

Kết quả (Pháp) 2:

You are the CEO of a small firm , Rickmans and Co., and you have been badly let down by your IT support company, Lettermans International,
so you telephone to com plain. First, read about the problem and your
proposed solution. Then play the audio CD to start. W hen you hear the
beep, pause and respond.
The problem
Lettermans have recently installed new IT systems, which your employees
are finding very difficult to master because they received insufficient
training. Also, Lettermans agreed to provide a 24-hour support line and
this has proved unreliable.
Your proposed solution
You would like Lettermans to provide additional training for employees
and ensure that their support line is staffed 24 hours a day, as agreed.
1 Explain who you are, where you work, and whom you would like to
speak to.
2 Explain the reason for your call.
3 Ask for the speaker's name and position.
4 Make a point of writing down her name and say that you hope that
she can help.
5 Explain the exact nature of your complaint, using an introductory
phrase and a suitable adjective and adverb.
6 Explain how she can improve the situation.
7 Ask her to let you know when the problem has been addressed.
8 Check when this will be.
9 Thank her for her help.

Kết quả (Pháp) 3:

La bibliothèque.