That is when the company conducted the survey or market research to capture thoughts and perceptions of customers about the brand, the company's challenge in the process themselves make the questionnaire so that can fit every object of research. Because if people surveyed understood the true meaning of no question or each person to understand different then will lead to authentication in the awareness of their brands being skewed. Next to it is the reliability of the results obtained from the customer. It will then lead to the consequence that the company made the incorrect orientation and strategy. B1: questionnaire design should be clear, accurate and consistent. Also need to have a professional team to design the questionnaire. B2: testing of the questionnaire gave a few samples for preliminary evaluation. If there are some errors, then edit and improve.B3: conducting a survey and use the support tool to filter the floor model is wrong.
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