This topic structure is divided into 5 chapters. Chapter 1 overview introduction this research. Chapter 2 presents the theoretical basis of quality service and travel services from which to build models of measurement and measurement theory for research. In Chapter 3 present research methods to test theoretical models and measurement scale along the hypothesis propounded. Chapter 4 presents information analysis methods and results of research. Finally, Chapter 5 summarizes the main results of the study, suggested those comments contribute to the tourist company Vietravel to overcome these limitations persist in helping the company satisfy more demanding customers and plans to attract more customers again here.
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