That's when the company conducted surveys or market research to capture the thoughts and perceptions of customers about the brand of the company, the challenges in the process of their implementation questionnaires that can suitable for all study subjects. Because if people are not properly surveyed understand the meaning of the question or each different interpretation would lead to a degree of authenticity in their brand perception is skewed. Besides being the reliability of the results obtained from the customers. After that would lead to the consequence that the company made the strategic orientation improper and ineffective. B1: Design questionnaire must be clear, precise and consistent. Also need to have a professional team of design questionnaires. B2: Test table for some sample questions for the preliminary assessment. If there is some error, the editing and finishing. B3: Conduct surveys and use the support tools to scavenge the wrong form.
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