Includes identifying the problem & determine the cause Includes the troubleshooting guide or direct troubleshooting Includes system inspection & presentation of results using reports Includes jobs & updated manual profile system Include the manual for new staff reception Includes the guide or reinstall the softwareIncludes 4 hours of programming free when requested to change the output data format for HR software See more at form minutes of work-support & maintenance incidents take place Do not include the services related to the network (wired network broken, jack was loose, the network device does not work.)Do not include the services related to the computer system (install the operating system, MS office, repairing computer) Does not include services related to the use of HR software
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