Company to create loyalty with customers and build long-term relationships, the company has the following activities: After the company ended a travel program, the company always ask for feedback from customers. The company appreciated the comments from customers, listen to the complaints from customers that it is a lesson to learn from experience. The forms that a company or done which is to survey, collect customer comments, ask directly at tourists and the Guide's review. The company sincerely accept the shortcomings and lack of apology, compensation to customers if needed To build and maintain relationships with clients the company has implemented a number of preventive measures developed relationships with such attentive service, special occasion gifts, promotional forms, call ask submit health travel program with a new tour or the tour tradition that fit the time , the time of the client.
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