According to Tahla (2004), the total quality management philosophy is an Engineering Manager to focus on customer relationships. All the members of the Organization of quality management, striving to improve the system of management of the Organization through continuous involvement of all employees in the manufacturing industry; product quality has become an important factor in determining a company's success or failure on the global market. Today's competitive markets, in most of the categories of products and services, is characterized by accelerated change, innovation and the large amount of new information. Most of these organizations have been successful with their efforts to improve their quality have been through an approach often referred to as integrated quality management.
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