R & D activities:Is a corporation in the hotel business but works in research and development at Marriott is also very strong. Marriott great investment for research activities aimed at the application of new technologies in order to build the system of more modern hotels and more fully, more safe to serve the changing demands of the customers. Marriott is also investing in research to find new markets in order to expand its branches worldwide, to meet the needs of clients wherever and bring increased revenue to the company. So Marriott is a hotel group conducting effective market research.Marriott does not stop the research activities launched many new menu as well as more great dishes, richer, more quality brings fresh feeling as well as great than to enjoy the dishes at Marriott.Marriott investment for R & D activities of a powerful way for application of system security as well as fire, fire for its hotels in an effective way and the most quality. Marriott has installed fire protection system Hi-FOG system on its hotels. It is the first hotel system, installation of fire protection systems, the modern. Through the process of researching economic characteristics as well as the security of the region where Marriott established hotels, the Marriott has also set up a security system closely to ensure safety for the customers, the employees as well as the assets of the company, limiting the actions of attacks aimed at hotels.With active R & D efficiency have contributed to make the system more Marriott hotel perfect, serve customers better.Customer care activities:Another care activity with a business is an activity aimed at creating confidence as well as solve problems arise between the supply of the product as well as the company's services for its clients. Marriott always interested customer care system. The Group has built a system of receiving the complaints of customers to solve as well as find out the problems in its operation, in order to correct to more and better. Mariott receiving complaints of the customer at all times under any form, solve and always make the customer satisfied and always had the feeling that they are the winner. Marriott also made "The customer care week" with activities such as the Organization of travel, the free meals for clients, ... these activities helped Marriott thanks to customers, thereby building trust with its clients.The main activity that effective customer care customer care division of marriott rewards won: Stevie Award, one of the industry's top award for customer service. And customer care activities of the Marriott also has created the awareness of outstanding value that Marriott built in customer mind. Production activity: Manufacturing activity has always been viewed as a key activity in a company, group. And as for the Marriott Palace. To create products for the company, the manufacturing activity is important. Marriott's operations not only create specific products but also through the system is it provides the service. Marriott offers rooms for clients, providing meals for customers, providing entertainment services to customers, ... With the activities and efforts of Marriott, are always trying to commit the best customer service with the most important factor is quality. From early on is the Mariott, rooms with the capacity of his business has built a full system đử the services, which provides for its clients. Marriott has improved a lot in its hotel system to better serve customers. Marriott always affiliate with the best providers to give them the best food materials, the equipment, the rooms in the best hotels. Marriott is also investing in the construction of its rooms in more modern than that. Marriott is also equipped with security systems as well as fire extinguishing system for its hotel system.Marriott also has expanded its hotel network worldwide, with many types of hotels serve many different customers. Diverse portfolio serves many customer segment: Marriott operates in all segments of the hospitality industry, from luxury hotels to budget hotels. A diversified portfolio, has many of its own product and pricing strategy, serving multiple customer segment and expand the market the company's address, which is a merchant Marriott creates competitive advantages for themselves and it also helps the company achieve advantages of scale. Marriott tạo ra thương hiệu tốt hơn và cung cấp dịch vụ để đáp ứng nhu cầu và kinh nghiệm của khách hàng thông qua đổi mới cũng như cung cấp cho thương hiệu cá nhân. Với triết lý phục vụ khách hàng tốt nhất, Mariott đã chú trọng đến đào tạo nhân viên. Marriott đã đào tạo được một đội ngũ nhân viên nhiệt tình, thân thiện tạo ra được dấu ấn trong việc tạo ra dịch vụ cho khách hàng của Marriott.Một loại hình dịch vụ cũng tạo ra rất nhiều giá trị cho Marriott đó chính là: nhượng quyền. Marriott đã dùng thương hiệu của mình để nhượng quyền cho một số các khách sạn kinh doanh với tên tuổi cua nó. Và đối với Marriott, cung cấp cho khách hàng những dịch vụ tốt nhất đó chính là triết lý kinh doanh của họ. Marriott đã tuyên bố“chúng tôi luôn hoàn thiện để có thể cung ứng những dịch vụ tốt cho bạn, ngay những điều nhỏ nhất mà mọi khách sạn khác không hề quan tâm như thời gian đợi đăng ký phòng cũng sẽ bị loại bỏ vì chúng tôi thấy rằng bạn không có lý do gì để phí phạm thời gian của chính mình”.Và với những gì đã làm, công ty đã đạt được danh hiệu: công ty được ngưỡng mộ nhất trong ngành kinh doanh khách sạn do nhiều nhà phân tích kinh tế bình chọn. Support activities:Human resources management: The key to the success of the company is the people. Marriott as nowadays it is largely thanks to the enthusiasm, loyalty, devote themselves to the company's employees for the company. Therefore human resources management activities is also an activity that increases the value of the company. For Marriott, the employees are the greatest asset of the company and is the company's competitive strength. The boss of the Marriott Corporation has stated that: the competitive strength of the company depends on recruiting, developing and maintaining high quality links. How we invest and manage our resources today will determine our tomorrow success. So, Marriott are always trying to do all of their employees to feel them as a member of the Marriott family. Marriott has the strategy.Non-stop training his staff: Marriott regular programs, as well as courses to employees can improve their skills. . In that program, Marriott has always fostered the employees involved, for example, could let them enjoy a luxurious meal at the hotel attending, ... Marriott is also affiliated with the University to exercise training, vocational skills as well as knowledge of their staffMarriott also created a work environment of care and concern. Marriott has a physicians to health care for its employees. The leaders of the Marriott is always of interest, as well as listening to the opinions of the employees. With the mariott then "If employees are interested, they'll take good care of customers, and the customers will come back", Marriott shares and said: "it is a core value of the company". To satisfy their employees, Marriott also has built a complaints system in place for its employees, it is known as GFT to ensure every employee's complaint will be resolved.Marriott employees the opportunity to express themselves, giving them the opportunity to advance in their career path. Currently more than 50% of Marriott's managers are promoted from within. With respect to the Mariott then create opportunities for employees can progress from within not only helps companies build a long-term leadership system that also helps the company maintain subsequently Greek civilization and create sustainable competitive advantage for the company.With the personnel management policy that produced a Mariott that staff fully and faithfully with the company, Sudheer willing to devote to the company, viewed the company as a family.And with such staff, it helped Marriott created a competitive capacity to perform the operation
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