Motwani (2001) found seven critical success factors for total quality management implementation after examining six empirical studies. He recommended that attention should be given mostly to these five constructs: top management commitment, employee training and empowerment, quality measurement and benchmarking, process management, and customer involvement and satisfaction.Motwani (2001) found the seven critical success factors for the implementation of total quality management after examining six experimental research. He suggested that the need to focus primarily to those in the structure: top management commitment, employee training and empowerment, quality measurement and benchmarking, management processes, and customer engagement and satisfaction.
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