3.2.4. Improving staff qualifications, capacity management and rational use of personnel
People are the key factor, the driving force for development of the social economy in general and banking in particular. Thus long-term lending operations always require quality human resources to meet the requirements of the development trend. Therefore, banks need to plan the training of credit officers, taken to raise the level of becoming targets
3.2.5. Develop and implement customer strategies.
To achieve the goal of expanding the strategic long-term investment loan stock commercial Bank Vietnam Nam_chi 9 must establish branch customer strategy. That is the important measures to help banks get credit investment plans, may be active in the business and ensure the efficient use of the organizational structure and the optimum exploitation of resources bank. In doing so the bank needs:
customers' evaluations: To ensure the safety of the business and use credit effectively. What customer reviews on all major aspects like the financial capability of customer, business management capabilities, manufacturing capacity assessment of business and the position of the business
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