The first impression when John entered the hotel felt a bad image of the front of the office. Take a look at the front desk, the appearance and manner of the front of house staff: the agent's lack of experience should have allowed John to wait for a long time to check and so on. The clerk received unprofessional and did not welcome all customers immediately, politely
Customers can reach the hotel with a few needs in a particular situation. They may feel uncomfortable and impatient from long trips. They are not quite capable of being acquainted with the check-in procedure. The task of a good employee is to bring customers the comfort and eliminates difficult for customers and process it. Some customers do not implement the necessary conditions to know that you are in trouble, or even check-in line is three deep.
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