Upon arrival, the front must do the following steps:
+ Welcome Guest: good morning sir / madam, how can / unfortunately I help you?
+ Identifying types of guests:
- If the client is no hotel reservation (walk in) to ask for a room, the introduction of a choice of rooms avalable. After the client has agreed, we check in procedures for guests.
- If a guest has had reservation must ask whether voucher for hotel name, company name / who laid for guests. Search on whether to see this customer exists or not.
* Check on your computer:
+ If there are guests on board the need to repeat information guests stays from day to day, special services Special guests were placed as lunch and dinner in the restaurant, hotel booking, car rental ... to avoid unnecessary misunderstanding.
đang được dịch, vui lòng đợi..
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