Credit staff must check directly and collect information about customers to answer just that question: the cause would lead to slow charged the interest rate or the original capital of the client? Direct causes may be due to a bug, because the debt is not recovered, due in part to the market, due to a broken/outdated products not sold, by the buyer scams, ... Cause may be due to the equity, budget line-long error, rampant investment, using the wrong capital purposes, inefficient project management capacity, weak ...
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