Panel's preliminary theoretical framework and theory are presented for two variables of independent variables including five factor dimensions of the 22 dependent variables and customer satisfaction. In addition, there are 5 demographic variables and dimensions of information collected by 10 customers. It will help customers identify goals in the study case thegioididongIn the basic theory and the frame plate (SERQUAL model), the establishment of customer satisfaction on the thegioididong scale. The scale is 5, such as: (1) strongly agree, agree (2), (3) no thought, don't agree (4) and (5) do not agree with the strong.When applied to various scales of investigation, it is easy to analyze the thegioididong success size to achieve customer satisfaction and size that needs to be improved.
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