the goal is first to listen to understand and retain the key messages of the speaker or if do not understand the message you can put questions to capture the message again. The second objective of listening is sympathetic to the feelings of the speaker, their perspectives and needs for you to appreciate your perspective and share that perspective, by listening to an empathy, you will help individuals who say venting those feelings and help you avoid the temptation to give advice. and finally by the respect and expect to gain, the listener created is effectively trying to participate and listen actively, then they really go off filter and prejudice just to listen and understand what the other side is saying
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