The reference group: consumer behavior of a strong influence of many groups of people. The reference group is the group that may affect directly or indirectly the opinions and behaviors of one or more people.Family: family members of consumers can create a powerful influence over the behaviour of buyers. We can distinguish two types of families including the family orientation (including parents) and his own family (including spouse, children). The members of the family of đìnhbằng way or another impact consumer behavior of buyers.The role and status: A individuals are present in many types of groups such as families, groups, organizations, companies. The position of the people in each both will influence the buying behaviour of consumers. Each role is associated with a position reflect the General view of society with that role. Therefore, buyers often choose the products that match their status and role in society. Thus, the marketing people do need to aware of the possibility of expressing social status of products or trademarks.
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