Collecting data through qualitative interviews is an important tool to understand customers' cognition and behavior. In this study, we interviewed six people to gain an in-depth understanding of how consumers view Heineken beer in the Vietnamese market. This data analysis aims to explore the valuable discovery of the answers to the six main questions raised by the interviewer.<br>First of all, the frequency of Heineken's use among the respondents indicates the customer's loyalty to the product. Many people have used Heineken in the past, which can be understood as that they have established their love and trust in the brand through positive experiences. Customer loyalty usually comes from positive experience, which can maintain and enhance the brand over time. In addition, the existence of a large customer base has also opened up opportunities for Heineken to expand its market. Because a large number of consumers have used Heineken, the brand has the opportunity to use this loyalty to enter a broader market. This may include maintaining relationships with customers who have already experienced products, and even expanding the market through targeted marketing and advertising activities. This may help Heineken maintain and strengthen its brand over time.
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